Contact information
We are happy to help with any question about an order, a product or a return. Every email reaches a person, and we reply within one business day.
How to reach us
Trade name — Voltage Street
Legal name — BANADOR FRESH TRADING LLC
Email — support@voltagestreet.co
Phone — +1 (717) 208-5358
Address — 18100 N BAY ROAD, PH 6, SUNNY ISLES BEACH, FL 33160
Business hours — Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time)
Messages that arrive at a weekend or on a US public holiday are answered on the next business day. The address above is our business address, not a returns address — a return needs a return authorisation first, and we send the right address with it.
What to put in your message
Including these saves a round trip and usually gets your question answered in the first reply:
- Your order number, if the question is about an order
- The email address you ordered with
- A photograph, if an item arrived damaged or is not what you ordered
- The size and colour you want instead, if you are asking for an exchange
Answers you may not need to email for
Delivery times, shipping costs and tracking are set out in our shipping policy. Returns, exchanges and how long a refund takes are in our refund policy. What we do with your personal information is in our privacy policy.
Press, wholesale and everything else
Write to support@voltagestreet.co with a subject line saying what it is about, and it will reach the right person at BANADOR FRESH TRADING LLC.